Fénix — fenixtrade.io · Last updated 2 August 2026
Fénix is a business-to-business trade intermediary based in Barcelona, Spain. We connect Libyan importers with verified Spanish suppliers. This policy explains what personal data we collect, why we collect it, who we share it with, how long we keep it, and how you can have it deleted.
We process personal data under the EU General Data Protection Regulation (GDPR) and Spanish data protection law.
Data controller: Fénix, Barcelona, Spain (fenixtrade.io).
Contact for all privacy matters:
contact@fenixtrade.io
If you need further detail about how your data is handled — including the specific providers involved in a particular request — write to us and we will provide it.
When you complete the enquiry form on fenixtrade.io, we collect only what you enter:
| Category | Fields |
|---|---|
| Contact | Name, company, email address, phone number, preferred language |
| Enquiry | Product, volume, destination port, supplier country, target price, whether you already have a Spanish supplier |
| Exporter enquiries | Payment method, shipping terms, MENA market experience, quality certifications |
| Generated internally | An enquiry reference, a submission timestamp, and an internal readiness score used to prioritise our replies |
All fields are provided voluntarily by you. We do not require any of them to browse the site.
If you contact us on WhatsApp, or reply to a message from us, we receive your WhatsApp phone number, your WhatsApp profile name, and the content of the messages you send. We use this only to answer your enquiry.
The site uses a third-party advertising measurement tool to understand how our ads perform. It may set cookies and record page views together with standard technical data such as your approximate location, device and browser. You can block this with any standard content blocker, or through the ad preferences of the advertising platform you were referred from.
We do not collect special-category data (health, religion, political opinions, biometrics), and we do not knowingly collect data from anyone under 18.
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Reply to your enquiry and prepare a cost or sourcing estimate | Steps taken at your request prior to a contract — Art. 6(1)(b) |
| Deliver the service if we work together | Performance of a contract — Art. 6(1)(b) |
| Send you follow-up messages about your enquiry on WhatsApp or email | Your consent, given when you contact us or opt in — Art. 6(1)(a) |
| Measure advertising performance | Consent for non-essential cookies — Art. 6(1)(a) |
| Keep records required by law (invoices, tax) | Legal obligation — Art. 6(1)(c) |
We do not sell your personal data. We do not share it for anyone else's marketing.
We use a small number of third-party service providers ("processors") who handle data strictly on our instructions and may not use it for their own purposes. They fall into these categories:
| Category | What it does with your data |
|---|---|
| Website hosting | Serves fenixtrade.io and records standard server logs |
| Workflow automation | Moves your enquiry from the form into our records |
| Business records | Stores enquiry details and the estimate we prepare for you |
| Messaging | Lets us reply to you on WhatsApp or by email |
| Advertising measurement | Reports how our ads perform, in aggregate |
| AI text generation | Drafts your cost-to-port estimate from the details you gave |
We will name the specific providers involved in your data on request — write to contact@fenixtrade.io.
If we introduce you to a supplier, we share only what is necessary for that introduction — typically your company name, the product and the volume. We do not pass on your contact details to any supplier without telling you first.
Some of these providers are based outside the European Economic Area. Where that is the case, transfers rely on the European Commission's Standard Contractual Clauses or an adequacy decision.
Under GDPR you may ask us to: access a copy of your data, correct it, delete it, restrict or object to how we use it, receive it in a portable format, or withdraw consent at any time.
To have your data deleted
Email contact@fenixtrade.io with the subject line "Delete my data", from the email address you contacted us with — or, if you reached us on WhatsApp, send "DELETE" from that same WhatsApp number.
We will confirm and erase your data within 30 days, apart from records we are legally required to retain. There is no charge.
To stop receiving messages from us on WhatsApp, reply STOP at any time. We will stop immediately.
If you believe we have handled your data improperly, you may complain to the Spanish data protection authority, the Agencia Española de Protección de Datos (AEPD).
Access to enquiry records is limited to the business owner. Accounts holding personal data are protected with two-factor authentication where the provider supports it. We keep the smallest amount of data needed to answer your enquiry.
If we change how we use personal data, we will update this page and change the date at the top. If the change is significant and we hold your contact details, we will tell you directly.
Questions, requests, or complaints: contact@fenixtrade.io